Resgrid Features
All-in-One Dispatching, Communication & Management Platform
We're constantly expanding our features to give you a single platform that can handle all your needs.
AI & Natural Language
Interact with your entire dispatch system through natural language on any messaging platform — SMS, WhatsApp, Discord, Slack, Telegram, Teams, or web chat. Open-source AI-native CAD.
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Dispatching & CAD
Full-lifecycle computer aided dispatch. Create, dispatch, manage, and close calls with multi-channel notifications, GPS handling, and analytics.
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AVL & Unit Control
Real-time GPS tracking, 13+ unit statuses, role-based staffing, ETA calculation, and fleet management for every vehicle and apparatus.
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Hardware GPS Tracking
Bind purpose-built vehicle GPS trackers directly to Resgrid Units — native support for Teltonika, Queclink, and Jimi/Concox hardware, plus a Traccar breadth path — no mobile app required in the vehicle.
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Personnel Management
Manage your roster, real-time statuses, certifications, training with quizzes, calendar scheduling, and granular permissions.
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Shift Management
Create shifts, self-service signup, full trade workflow, visual calendar, and shift-based dispatch integration.
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Mapping & Live Ops
Interactive real-time map with stations, calls, AVL, personnel, POIs, custom layers, geofences, and live routing.
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Messaging & Voice
Built-in messaging, real-time chat, RSVP tracking, and push-to-talk voice channels with multi-channel notifications.
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Workflow Engine
Automate actions triggered by system events. Transform data with templates and send emails, SMS, call APIs, upload files, and more.
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Push-To-Talk Voice
Optional addon that turns phones, tablets, and computers into radios. Up to 50 named channels with worldwide reach, live listener counts, and logged transmissions.
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Advanced Data Protection
Optional addon that encrypts PHI and PII at the field level with per-department keys held apart from the database, gated by step-up MFA. Required for Resgrid to sign a HIPAA BAA.
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Readiness Pro
Optional addon that turns failed checks into owned work orders, with preventive maintenance by date, mileage or engine hours, parts, labor and vendor cost, approvals and deadlines. Checklists stay free.
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Business Ops
Optional addon that turns dispatched calls and contract deployments into invoices, online payments into your own Stripe account, Cal OES MARS reimbursement packets and a real margin. Contacts, certifications and deployments stay free.
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Enhanced AI
Optional addon for private, grounded AI: Admin Assist answers with no question cap, report narrative drafts, call briefs and cited answers from your own documents, on open-weight models on Resgrid-owned hardware, never sent to cloud AI providers, or on your own AI provider. The chatbot's built-in commands stay free.
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Powerful API
We have a public API you can use to extend the system and get data where and when you need it.
Open Source Software
Our platform is open source software and we are committed to giving back to the community.
Readiness Management
Recurring checks, preventive maintenance and accountable work orders connected to Resgrid units, assets and teams.
Core capabilities with an optional paid add-on
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Inventory Management
Location-aware stock, issuance, serialized assets, transfers, costing and immutable inventory history inside Resgrid.
Included in the core platform
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Records Management System (RMS)
Configurable records, NERIS-ready workflows, revisions, field capture, search, retention and evidence connected to CAD.
Included in the core platform
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Workforce & Business Operations
Preplans, customer billing, deployments, credential compliance and protected workforce costing tied to actual Resgrid operations.
Core capabilities with an optional paid add-on
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Incident Back Office
Coming Soon
Large-incident organization, logistics, facilities, procurement, finance and closeout connected to live Resgrid operations.
Paid add-on when launched
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Computer Aided Dispatching
Complete dispatching solution for personnel, apparatuses, teams and more. Create, track and manage calls, resources and times associated with them.
- Create, Edit, Close and Report on Calls
- Calls with Notes, Images and Attachments
- Calls can be interacted with via apps by field personnel
- Automatic call creation via Email, Text or API
- Custom call intake form creation
- Call Automation and Automatic Dispatching
- Built-in Reporting on Calls and Events
- Track call events automatically (Responding, On Scene, etc)
Personnel Management
Easy to get users into and using Resgrid right away with tons of features and tools to get the most out of your personnel.
- Create, Update, Manage Personnel
- Assign Personnel to Units, Stations or Groups
- Personnel Accountability
- Track Certifications and their expiration
- Create Roles to segment capabilities
- Share Notes and Documents
- Track current Personnel Status and Availability
- Automatic Staffing for Personnel Schedules
- Dedicated App for Personnel to Use
Units and Teams
Resgrid is full cycle management allowing your Incident Commanders their current resources, personnel, mutual aid all while easily running their incident.
- Create, manage and track your Units and Teams
- View unit locations and Live AVL
- Dispatch Units and Teams in the field
- Assign Personnel to the Unit and track accountability
- Monitor and track issues and maintenance
- Fleet Management capabilities
- Run reports on usages, mileage and more
- Dedicated App for Units to use
Push-To-Talk Addon
Built-in voice communications allows your users to communicate with ease
- Create up to 50 channels for your personnel to use
- Name and designate channels
- See how many people are in each channel at any time
- Use from any device, Desktop, Laptop, iOS or Android
- Worldwide reach, only a data connection is needed
- Low cost system compared to alternatives
- Replace handheld, two way radios
- Effective and efficient communications for mobile workforce
Call #2026-04817
Priority Emergency
Status Dispatched
Unit Engine 1
Nature [ Protected ]
Address [ Protected ]
Contact [ Protected ]
Reveal requires MFA step-upAdvanced Data Protection Addon
Opt-in, department-level encryption for the fields that carry PHI and PII, and the requirement for Resgrid to sign a HIPAA Business Associate Agreement.
- AES-256-GCM field encryption with a key that belongs to your department
- Key-encryption key held in a key management service kept off the database
- Fresh MFA step-up required to reveal or edit protected data
- Workflows, logs and BigBoard receive redacted data, never plaintext
- Push, email, SMS and voice default to generic sign-in notices
- Resgrid support tooling is metadata-only for protected departments
- Required for a HIPAA BAA and for the upcoming ePCR module
- Self-service enrollment, with existing data migrated overnight
- Billed yearly per department, separate from your subscription
Readiness Pro Addon
Checklists are free. Readiness Pro is what happens after one fails: an owned, priced, deadline-bound repair on the same Unit or asset.
- Failed checklist items open prioritized, assigned work orders
- Preventive maintenance by date, mileage, engine hours or policy
- Optional automatic out-of-service for safety-critical failures
- Assignment to mechanics, facilities roles or station crews
- Parts, labor, vendor references and repair cost per order
- Spending approvals and service deadlines before work is authorized
- Downtime, recurring failure and mean-time-to-repair inputs
- Feeds readiness reporting, Workflows and Records evidence
- Billed monthly per department, separate from your subscription
INV #2026-00142
Customer Sierra Timber Co.
Source Deployment, DTR 0087-0089
Terms Net 30, 10% discount
Tue Type II 8-person, 14 h
8 h crew, 4 h OT 1.5, 2 h OT 2
Mileage 310 km, 60 billable
Status Sent, Pay online linkBusiness Ops Addon
Contacts, certifications and deployments are free. Business Ops is what turns them into money: invoices, online payments, contract-grade deployment billing, mutual-aid cost recovery and a margin you can defend.
- Invoice lines generated from dispatched calls and a rate card
- Discounts, multi-component taxes, PDF and e-mail delivery, A/R aging
- Online payments into your own Stripe account, no Resgrid fee
- Contract rate schedules with overtime bands, crew-size rates and premiums
- Bids that accept into a scheduled, qualified deployment
- Approved daily time reports become one invoice line per billing day
- Cal OES MARS F-42 and expense packets, expected reimbursement, reconciliation
- Loaded labor and equipment cost, estimate versus actual margin
- Billed monthly per department, separate from your subscription
Enhanced AI Addon
The chatbot's built-in commands, run cards, ICS playbooks and Admin Assist health checks are free. Enhanced AI adds private, grounded answers and first drafts, with people signing off on every record.
- Admin Assist AI for administrators, with no question cap
- Free-form questions to the assistant and the live command board
- NERIS/NFIRS narrative, after-action and ICS-201 drafts for your review
- Call briefs from pre-plans, hazards, hydrants, weather alerts and prior calls
- Catch-up summaries of chat threads and incident timelines
- Answers from your own documents and protocols, with citations
- Open-weight models on Resgrid-owned GPUs, never sent to cloud AI providers
- Or bring your own AI provider subscription (OpenAI, Anthropic, Gemini and more)
- AI never changes configuration or takes autonomous life-safety actions
- Billed monthly per department, with a monthly AI budget and no overages
Call #1042 Structure fire
Address 100 Example St
Pre-plan 2 floors, basement
Hazards Propane tank, rear
Shutoffs Gas meter, east wall
Hydrant Corner of 1st & Oak
Weather Wind advisory
Prior Alarm call, last month
Run card Engine 1, Ladder 2
Built from your own Resgrid dataIllustrative example with made-up data.
Shifts
With the Shifts module you can create assigned and sign-up shifts. Check to see what spots are open, and remind personnel of upcoming assignments.
- Create assigned and signup shifts
- Precisely control days in which shifts are on
- Multiple shifts per day
- Shift Swaps and Trades System
- Shift Signup with Personnel Role based needs
- Reminders of upcoming shifts and trade notifications
- Shift staffing reporting and Shift Day assignments
- Shift system in both Web and Responder Mobile App
Messaging and Chat
Send messages and notices to personnel, groups or roles and Chat real-time with other personnel.
- Easy to use Messaging System
- Quickly send Messages to People, Roles or Groups
- Get notified of Messages via Push, Email and Text
- Use RSVP feature to quickly get responses
- Track who read and responded to your message
- Real-time Chat function for 1-on-1 chats and group
- Quickly spin up new chats with people and view history
- Use Chat and Messaging from the Web and Mobile Apps
Trainings
Send out trainings to your personnel. Use quizzes to ensure your personnel got the most out of the training.
- Send out Trainings to personnel, roles or groups
- Create quizzes to ensure personnel understood training
- Track which users saw and completed the training
- Trainings can be text, have attachments and include links
- Report on users who took the training
- Training creators/admins can reset users Quiz score to retake
- Set due dates and requirements for trainings
- Notifications to personnel on new trainings and due dates
Workflow Engine
Automate any operation with a powerful event-driven workflow engine. Subscribe to system events, transform data with templates, and execute actions — all without writing code.
- Subscribe to 28+ system events (calls, status changes, forms, etc.)
- Transform data with the Scriban templating language
- Send email, SMS, Slack, Teams, or Discord notifications
- Call any REST API or webhook endpoint
- Upload files to S3, Azure Blob, FTP, SFTP, Box, or Dropbox
- Automatic retries with configurable exponential backoff
- Full audit trail with per-step execution logs
- AES-256 encrypted credential storage for all integrations
⚡ Workflow: New Call Alert
Trigger: Call Created
──────────────────────
→ Send Email to chief
→ Post to #dispatch Slack
→ Call external CAD API
✓ Completed (3/3 steps)
Your Technology Partner
If we can make your life easier, we will. We are constantly adding new features and improving our platform to make it easier for you to manage your organization.
10+
Years of active development, constant updates
99.99%
Uptime for the last 12 months for our hosted platform
5
Dedicated applications for all major platforms
14+
Feature Modules to customize your Resgrid experience
Frequently Asked Questions
Some common questions we get about the Resgrid feature set.