For well over 10 years, we have been building and refining our platform to meet the needs of first responders and businesses
We are a small business with a passion for building open-source software and providing a platform that is affordable and reliable. We are a team of first responders, developers, and business professionals that are dedicated to providing the best service possible.
Our guiding principle
Provide world-class open-source software that grows with our customers
8000+ Departments
Over 8000 departments using our hosted platform. As of 2022.
20,00+ Users
Over 20,000 Users using our hosted platform. As of 2022.
150,000+ Calls
Over 150,000 calls processed through our hosted platform. As of 2022.
Quick Updates
Have a bug? Need a feature? We turn around fixes and features faster then anyone, sometimes same day.
Small Company, Big Platform
Our platform is used by some large organizations, but we're still small enough to care about you.
Progress over Perfection
We're not perfect, but we strive to fix and adjust rapidly. We're always improving and adding new features.
How It Started
Resgrid’s story began in 2012 when a fire station was responding to a large wild land fire. The call went out at 1423 hours on May 22nd. Almost every apparatus was requested, 2 brush trucks, a water tender and a structure engine, that’s 13 personnel to fully staff all those units. Personnel started filling into the station, the first unit a brush truck with 4 firefighters, was out the door within 15 minutes. The next unit out the door was the 2nd brush truck with 2 (1 short) with Resgrid Co-founder Shawn Jackson on board. Following shortly was water tender with 1 and sometime later the structure engine with a crew of 4.
It was a long incident, crews were committed for days before incident command was transitioned over and the first due units were released. After lots of paper work, meetings and sleep the members of the station got together and performed their own after-action meeting.
Although every unit requested for the incident made it out the door, there were some vital improvements that could be made. The issues that we had responding to a wild life fire call was the impetus for creating Resgrid. A couple of months latter Shawn Jackson founded Resgrid with Jason Jarrett.
By October 2012, Resgrid launched our first product, for free. It wasn’t much to look at, only had 2 buttons on the mobile app and the website was super simple. However, as a company we felt that we needed to get something out to first responders and let them tell us what they wanted. These were very humble beginnings and a very ambitious mission.
A little over a year of constant improvement and refinement latter in early 2014 we launched the first paid Resgrid plans, but we kept our free plan. Our goal for Resgrid was that it is not going to be a typical company; we are passionate first responders ourselves and want small departments all over the world to have access to the same technology as the largest ones.
Our Team
Small and dedicated
Over 40 years of combined experience in software development and over 10 years of public safety experience.
Shawn Jackson
Founder & CEO
Founder of Resgrid, Shawn has been an engineer for over 20 years and a volunteer firefighter for 10 years.
Jason Jarrett
Co-Founder & CTO
Co-Founder of Resgrid Jason has been a software engineer for over 25 years covering many sectors.
