Complete Dispatch Operations
Everything you need to create, manage, and close incidents — from initial call intake to after-action reporting.
Full Call Lifecycle
Create, dispatch, update, close, re-open, and archive calls. Every stage is tracked with timestamps, actors, and full audit trail. Soft-delete support ensures nothing is ever truly lost.
Multi-Channel Broadcast
Dispatched personnel receive push notifications, SMS, and email simultaneously through an async queue. Rebroadcast at any time if the incident changes priority or scope.
Smart Location Handling
Enter an address, GPS coordinates, or a What3Words code. The system geocodes, reverse-geocodes, and calculates ETAs from every unit and responder automatically.
Flexible Dispatch Targets
Dispatch to individuals, entire station groups, personnel roles, or specific units — all in the same call. Shift-based dispatch can auto-substitute on-duty personnel.
Export & Reporting
Export call details as PDF or HTML, including work logs, unit states, action logs, and linked calls. Anonymous export links let you share with external partners securely.
Analytics Dashboard
Year-to-date calls by week, calls by type, and calls by state — all filterable by date range. Gain operational insight without third-party BI tools.
Call Creation & Dispatch
Create calls with names, nature descriptions, types, priorities, addresses, and notes. Attach dispatch protocols, custom forms, linked calls, and contacts. When you save, the async broadcast pipeline fires push, SMS, and email to every dispatched responder.
- Custom call types and priority levels with color coding
- Dispatch to personnel, groups, roles, and units simultaneously
- Shift-based dispatch swaps group members for on-duty shift personnel
- Auto-set responder status on dispatch (configurable)
- Attach dispatch protocols with automatic trigger matching
- Quick-fill from call templates for recurring incident types
Call Management & Updates
Update any aspect of an active call — details, dispatch targets, location, or protocols. Diff-based dispatch ensures only changes are applied. Add timestamped notes from the field with location data, flag important notes, and attach files up to 10 MB.
- Modify dispatch targets with diff-based add/remove
- Rebroadcast notifications after critical updates
- Timestamped call notes with GPS location and source tracking
- Flag and unflag notes with reason codes
- File attachments: images, documents, audio, and video
- Close with custom states (Cancelled, Completed, etc.)
Archived & Historical Calls
Access closed calls by year, re-open incidents if needed, and create archived calls retroactively for historical data import. Every call maintains a complete timeline of events from creation to closure.
- Browse archived calls filtered by year
- Re-open previously closed calls with full event trail
- Create backdated archived calls for historical import
- Custom call number recalculation by year
- Dispatch audio playback for calls with audio attachments
- Built-in real-time chat within the dispatch area
Works With Your Entire Stack
Dispatching connects to every module in Resgrid and can trigger workflows for external integrations.
Push Notifications
SMS / Text
What3Words
Protocols
Custom Forms
REST API
Workflows